Financial Crime Statement
We are fully committed to operating in compliance with all applicable laws and regulations.
We have implemented several policies to minimises our exposure to all forms of financial crime including money laundering, terrorist financing, fraud, bribery & corruption and market abuse. These policies include:
- Financial Crime policy
- Conflicts of Interest and Gifts & Entertainment policy
- Market Conduct policy
- Personal Account Dealing policy
- Speak up and Whistleblow policy
The standards in these policies are driven by appropriate legislation, regulatory requirements, and industry standards. Each policy is reviewed regularly to ensure that they remain up to date, and in line with any external changes.
We carry out ongoing activity across Royal London to monitor compliance with the appropriate legislation and regulation.
Jason Wyatt
Group Head of Financial Crime
Latest scams
Fraudsters are constantly creating new scams to trick unsuspecting customers into handing over personal information and money. This section will be updated with current scams as we become aware of them.
Cold calling
We’re aware of attempts by fraudsters to contact customer via text or pre-recorded message claiming their personal data has been changed or compromised.
These calls aren’t connected to Royal London and we advise no further contact is made with the sender.
Savings accounts
In some cases, people are asked to transfer money through offers for products with high rates of return on savings accounts or discuss deceased relatives’ unclaimed estates or money.
These aren’t connected to Royal London and aren’t legitimate.
Report a scam or fraud
If you think you might have been the victim of fraud or targeted by a scam by someone claiming to work for or on behalf of Royal London, please let us know by giving us a call.
Tel: 0345 602 1885
When you call, choose what type of product you have or have been contacted about and you'll be transferred to a member of our team.
You can also report fraud by sending us an email.
You should also contact Action Fraud and your bank immediately if you’ve given personal information or bank details to fraudsters believing that they’re genuine.
What to look out for
Fraudsters can use different ways to entice someone into talking to them. They can use Royal London’s name and corporate details to target customers with scam activity. They can say they work alongside Royal London or could be offering free reviews.
If what they are promising is too good to be true or out of the norm its likely to be a scam.
If you’re worried or want to confirm that any communications from us are genuine, please give us a call.