What is Helping Hand?
Helping Hand is a package of services that support your wellbeing and can be used to help you live a healthy lifestyle.
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Wellbeing service
Help and advice you need to stay fit, healthy and stop small health issues becoming a problem.
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Helping Hand for recovery
Support from a dedicated RedArc nurse for serious physical or mental illness, injury and bereavement.
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Independent helplines
Support for when you need a professional opinion or advice related to a career, legal, or healthcare issue.
Benefits of Helping Hand's wellbeing service
24/7 GP service
Speak to a doctor by video, phone or message via HealthHero. Handy if you're struggling to see your GP.
Physiotherapy advice
TrackActiveMe's app can help diagnose physical injuries and get you access to physiotherapy advice and personalised exercises to support recovery.
Personalised health report
With LiveSmart, you can gain insight into your nutrition, fitness level, sleep pattern, mental wellbeing and brain function.
Helping Hand for recovery
If you, your partner or children suffer a serious physical injury, mental illness, disability or bereavement, Helping Hand can help even if you’re not making a claim.
With RedArc, you can get support from a dedicated and experienced nurse who can tailor the support to meet the needs of you or your family for as long as you need it.
Their registered nurses can help in a number of ways like helping you understand your health condition, surgery and treatment options and can support you and your family as you adjust to life during and after illness. Where necessary, they can provide additional support like counselling, speech therapy, second medical opinions, home care, dietary advice or even mobility equipment.
Even if you’re condition hasn’t yet been diagnosed, support is available. Conditions include but aren’t limited to:
- cancer
- cardiovascular diseases like strokes and heart attacks
- mental health conditions like stress, depression, bipolar and personality disorder, OCD, trauma and PTSD
- autoimmune disorders like multiple sclerosis
- orthopaedic
- addictions and eating disorders.
Independent helplines
You'll get access to independent helplines to support you when you need a professional opinion or independent advice.
Medical
Healthcare professionals should be able to answer any questions you might have about your general health.
Legal
Legal professionals could help you with difficult situations such as employment rights, wills and probate or inheritance tax.
Career
If your health has changed or you've been made unemployed, the career helpline can guide you back to work. It can also help you to widen you skills, research the job market and write a great CV.
For full terms, take a look at the terms of use for the legal helpline.
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Head to the My Royal London registration page.
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Enter your email address when prompted. This should be the same address we hold on our records for you.
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We'll then send you an email with a link for you to set up your account. It will be sent from webservices@auth.royallondon.com.
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Follow the steps to create your account. This will include entering a code sent to your mobile phone for security. If we don't have your number in our records, we'll need your plan number.
More information on Helping Hand
Helping Hand is a package of support services, and a third party provides each service. These parties aren't regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
These services aren't part of our terms and conditions and don't form part of your insurance contract with us. This means we could amend or withdraw you or your family's access to these services at any time.
Read the Helping Hand privacy notice to find out how we use our customers' personal information.
The Financial Conduct Authority and Prudential Regulation Authority do not regulate wills, probate or inheritance tax.